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Get remote assistance using BootImage

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With the BootImage CD in the CD-Rom drive, boot the computer. It should come to a menu like the image below:

figure1.png

Press [Down-Arrow], then [Tab] to select 'With SSH server (F1 for info)' and see its kernel arguments.

figure2.png

Append a password of your choosing to the 'sshpasswd=' parameter as in the image below. This will enable an SSH server, and allow the user named 'ssh' to log in with the password you specify here.

figure3.png

Press [Enter], and BootImage will boot, and start the Breakin diagnostic. The boot process will load many hardware modules

figure4.png

and will be complete when the Breakin screen becomes visible

figure5.png

When BootImage booted, it automatically configured your ethernet card with the ip address your network's DHCP server assigned. Press the [F2] key to show hardware info. The detected NICs and their IP addresses will be shown:

figure6.png

Give this IP address and the ssh password to an ACT representative, and they will be able to connect to your machine remotely if they are not blocked by firewall or network address translation.

If this IP address is incorrect, or blank if your network does not have a DHCP server, you will need to perform an additional step to manually assign the IP address and gateway.

In the folllowing steps, I will use x.x.x.x for your IP, y.y.y.y for your netmask, and z.z.z.z for your gateway. The actual values will vary from customer site to customer site. Your network administrator will have this information, or if your system is bootable without breakin, the commands 'ifconfig' and 'route -n' will show you.

Breakin runs inside a "GNU Screen" session. Press and release [Control]+[a], and then [c] to get a fresh screen as shown below:

figure7.png

Use the following command to assign your ip address.

ifconfig eth0 x.x.x.x netmask y.y.y.y up

Next, set the default gateway using the command below.

route add default gw z.z.z.z

figure8.png

Give this IP address and the ssh password to an ACT representative, and they will be able to connect to your machine remotely if they are not blocked by firewall or network address translation.

 


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